SHIPPING
(The following terms and conditions are only applicable to those that within the Consumer Protection Act’s definition of a “Consumer”)
We dispatch from various suppliers across South Africa. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations.
Whilst delivery times are given in good faith and Gourmet Gear will use every endeavor to comply therewith, no responsibility will be accepted for any loss or damage incurred by the Customer on account of any delay in delivery arising out of any circumstances beyond Gourmet Gear control, which circumstances will include, but in no way be limited to:
(i) any delay in the supply of goods/services by Gourmet Gear which cannot be directly or indirectly attributed to them; and/or
(ii) any delay by Gourmet Gear due to not having received the balance of the purchase price.”
For those items that are in stock, we aim to deliver regular parcels to central areas in South Africa within Standard Door to Door Courier 2-10 business days or Economy Door to Door Courier 7-14 business days, to outlying areas within South Africa within 5-12 business days and special freight items within 15-21 business days from the date your payment has been received.
Once your order has left the warehouse, you will receive a delivery notification email from shipping@gourmetgear.co.za. Please check you spam as this might land here.
For International orders please contact us at hello@gourmetgear.co.za
* Please note some items might be out of stock at the time of purchase - if so Gourmet Gear will contact you to recommend a similar item that is in stock or we will credit your account or make a refund payment. Refund payments can take up to 10 business days.
RETURNS
You are welcome to return or exchange your order within 7 calendar days from the date of delivery in its original packaging and condition. Only use CLEAR TAPE when closing the boxes. No masking, brown or courier adhesive tape will be allowed.
If your product is damaged in any way on delivery, please notify us and send us images as proof within 48 Hours of delivery to hello@gourmetgear.co.za so we may correct this as soon as possible.
You will be required to fill in a returns form and to send us images of the damaged within 7 days of delivery to hello@gourmetgear.co.za of the product(s) for further assessment. Once assessed and approved by our team, you will be contacted to proceed with the returns process. Gourmet Gear will arrange a repair or a replacement (if available). Please do not attempt to return the items before speaking to one of our consultants (you may be responsible for any associated expenses if you do so).
Kindly note all shipping fees are non refundable. Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded.
Where the Consumer Protection Act 68 of 2008 finds application the following applies,if within 6 months of receipt of a product delivered to you:
- You find that the product(s) is defective/faulty, unsuitable for the purpose generally intended (or otherwise expressly indicated by hello@gourmetgear.co.za at time of purchase), or not legal or reasonably durable (based on the circumstances and product type) ("defective"); and
- you arrange to return such product to hello@gourmetgear.co.za for inspection in accordance with the returns procedure in below, and the product is subsequently found to indeed be defective, you are entitled to either –
(a) be fully refunded, or (b) have the product repaired or replaced at Gourmet Gear expense.
Unfortunately we do not accept returns of sale/on promotion items including but not limited to Black Friday and Cyber Monday deals, used items. For more information on non-refundable items please see our full Terms and Conditions. Please note that certain items in our store are custom made and non refundable. You will see these applicable products on the specific products’ listing page(s).
For more information on non-refundable items please see our full Terms and Conditions. Please note that certain items in our store are custom made and non-refundable. You will see these applicable products on the specific products’ listing page(s).
No returns will be accepted for any products that are damaged upon return due to not being sufficiently packaged, regardless of the reason for return and you may not qualify for a refund / exchange and may be charged the return shipping fee to have the damaged goods returned to you.
Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 business days of the return. Please bear in mind that refunds can take 5-10 working days to reflect in your account once processed.
Refunds are issued through the same transaction method you used in your original purchase. Your refund will always be credited into the same account your payment came from - We cannot refund your order to a different card or account.
If the product is found NOT to be defective, you will NOT be entitled to any repair, replacement or refund, but will instead be liable for the costs incurred in having such product returned to The Supplier and then redelivered to you.
When is a product defective? Please note: the following are examples of things which will NOT be regarded as defects and will NOT entitle you to any repair, replacement or refund under the general warranty above: faults resulting from normal wear and tear; damage arising from incorrect usage of the product, misuse and abuse and not following instructions of the product.
Exclusions
You may not under any circumstances return the following:
- Non-defective products that have been "made to order". (You will be notified in the relevant Online Sale if the products are "made to order".)
- Products unreturnable for hygiene reasons, due to their nature.
- Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by hello@gourmetgear.co.za.
Gourmet Gear does not offer any returns for international orders, unless found to be defective and the Consumer Protection Act, Act 68 of 2008 is applicable.
Please note that should you use your own third party shipping company to further transport any product(s) already delivered to you by us to another address in South Africa or abroad, we are no longer responsible for any damages even if you notify us within the 7 days return policy unless you informed us of such damages BEFORE passing on the products to your courier company.
Therefore when using any third party shipping company or courier to further transport any product(s) abroad or in South Africa, all products MUST be checked for any damages once delivered by Gourmet Gear before handing over to your third party courier in order for us to assist you with any exchanges or refunds.
In other words: please give your transport company permission to open your packages on your behalf and confirm whether there is any damage before further transporting the packages for you.
Please view our Full Terms and Conditions here.