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Please make sure that you copy and past the voucher code it is Cap Sensitive. Some vouchers is restricted to not work in conjunction with other coupon codes, promotions or Trade Accounts. 

Please note some voucher or discount codes are limited to one use per customer and have an expiration date.

Please note after every successful order your place with us a additional email is send from hello@gourmetgear.co.za with a PDF Tax Invoice attached. Please check your SPAM folder as this might land here.

If you still cannot find it please send us a email at hello@gourmetgear.co.za

All shipping rates (with the exception of some larger furniture items) are calculated at the final stage of the checkout process.

Please add all your items to your cart and proceed to checkout to enter your shipping address and see your final shipping charge.

Don't see a shipping rate? Make sure you've entered your shipping address and click "Continue to shipping method" to see the final shipping charge.

We do not have a pickup option available as our items are either shipped from our suppliers directly or from our warehouse from which we cannot allow public access for safety and security reasons.

All Gourmet Gear orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery date/time for small to medium items, but for large items carriers can advise morning or afternoon for delivery.

Please ensure you have the correct Shipping address and Street Postal Code when placing your order. We do not take any responsibility for incorrect shipping/delivery addresses.

Delivery time varies depending on the product and your location. We dispatch from various suppliers across South Africa. For those items that are in stock, we aim to deliver regular parcels to central areas in South Africa within 2-10 business days, to outlying areas within South Africa within 5-12 business days and special freight items within 15-21 business days from the date your payment has been received. Once your order has left the warehouse, you will receive a delivery notification email. Please allow a few days after the notification for your order to arrive. 

We will notify you if we are unable to meet our estimated delivery timeframe, but we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Please ensure you have the correct Shipping address and Street Postal Code when placing your order. We do not take any responsibility for incorrect shipping/delivery addresses.

We only ship to addresses in South Africa. We do however accept International Orders, but you will need to arrange for shipping across the border.

For International orders please contact us directly and we will create an order for you offline.

Please contact our Customer Care team

For all items we will provide tracking information via email as soon as your item has left the warehouse. Please make sure to check your email's, sometimes this email can accidentally end up in your spam folder! To make sure you never miss our emails, add shipping@gourmetgear.co.za to your email contacts.

As soon as your order has been dispatched we will send you a shipping notification email. Before contacting us directly, ensure that you check the delivery tracking status of your order on the SHIPPING NOTICE EMAIL. Please check your SPAM folder as well. This email will be send from shipping@gourmetgear.co.za

If you do not receive any shipping confirmation or you cannot find any update on the tracking status, please contact our Customer Care Team.

For any urgent enquiries you can reach out to our friendly team on 021 979 3940 our lines are open Monday- Thursday 9am-5pm | Friday 9am-3pm.

If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations.

We ship from various warehouses and some items need a bit of time picking and packing.

Once your item has been dispatched, you will receive a shipping notification from us including tracking information.

Before contacting us directly, ensure that you check the delivery tracking status of your order on the SHIPPING NOTICE EMAIL. Please check your SPAM folder as well. This email will be send from shipping@gourmetgear.co.za

You are welcome to return or exchange your order within 7 calendar days from the date of delivery in its original packaging and condition. Only use CLEAR TAPE when closing the boxes. No masking, brown or courier adhesive tape will be allowed.

Should 7 calendar days pass since your receipt of delivery, we do not offer a Return, Refund or Exchange and the matter will be considered as closed.

To be eligible for a Return in ANY CASE, your item must be:

• Unused and in same condition that you have received it. Sufficiently packaged in ORIGINAL packaging, incl all wrappers, paperwork, accessories supplied etc
• Only use CLEAR TAPE when closing the boxes. No masking, brown or courier adhesive tape will be allowed. 
• Purchased at full retail price i.e. not a “sale” or “discounted via coupon code” item.
• We do not offer returns or exchanges on Made to Order, Custom Made/Cut or Bulk Order Items.
• Once the item has been transported by yourselves from the original delivery address from where Gourmet Gear delivered to, we cannot do a refund or exchange.
• Shipping fees are non-refundable.
• Gourmet Gear does not offer any returns on international shipments.

Please send an email to hello@gourmetgear.co.za to log your return. You will be required to fill in a returns form and to send us images of the damaged within 7 days of delivery to hello@gourmetgear.co.za of the product(s) for further assessment. Once assessed and approved, you will be contacted to proceed with the returns process.

We will arrange a courier to collect the items from you at the same charge the original delivery was. Please note that our couriers are entitled to refuse collection of a product that is not properly packaged for transport.

We are entitled to refuse a return if the unwanted product is returned damaged, used, not in a re-saleable condition or missing ANY accessories.

Once we have inspected and validated your return, we will credit your account with the purchase price of the product within 10 business days of the return. Please bear in mind that refunds can take 5-10 working days to reflect in your account once processed.

No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return (i.e. change of mind or damaged or faulty). If any returned items are damaged during return transit due to obvious insufficient packaging, you may not qualify for a refund and may be charged the return shipping fee to have the damaged goods returned to you. 

Please DO NOT contact the manufacturer or supplier directly. This will cause confusion and frustration as delays in the return/exchange process will be caused. 

The following Products are not eligible for a Refund, Exchange or Credit:

• Products marked “SALE”; or featured in the sales/promo/flash sale/black Friday collection or purchased with a discounted coupon code upon checkout.
• Products sold on BLACK FRIDAY | CYBER MONDAY promotions. ALL items on the website for this time period will feature in promotional material/advertisements.
• Electronic vouchers or gift cards
• Products which have been customized for you or made to your specifications including products marked as Made to Order on the website.
• Special orders supplied in Bulk or imported for you by special/bulk order.
• Modifications – where the product was amended, adjusted or tampered with in such a way that it is deemed as modified from the condition that it was originally supplied to you.
• Products damaged on delivery from you that was not sufficiently packaged upon returning the item.
• Items made from natural materials such as wood or concrete - There may be some visual imperfections in the material — this is characteristic of the design and should not be considered a flaw.
• Items damaged through normal wear and tear.

Any shipping fees associated with making the original order and the return thereof are the responsibility of the customer and will not be refunded.

Please note* The return cost may differ in price from what you originally paid to have the item(s) shipped; for a return quote - please contact our Customer Service team and they will be able to get an estimated return cost for you. 

Refunds are issued through the same transaction method you used in your original purchase. Your refund will always be credited into the same account your payment came from - We cannot refund your order to a different card or account.  

Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 business days of the return. Please bear in mind that refunds can take 5-10 working days to reflect in your account once processed.

Please make sure you open the package and inspect its contents for breakage or damage before accepting delivery by signing the courier waybill. By signing the waybill you confirm and accept that the goods was received in proper and good condition.

In the unlikely event that your item arrives damaged or faulty, please send an email at your earliest convenience within 24 Hours to hello@gourmetgear.co.za.

This must be logged with our Customer Care team within 24 Hours of delivery of items, otherwise we will not return, exchange or replace the defective item. 

Please do not contact the manufacturer or supplier directly. This will cause confusion and frustration as delays in the return/exchange process will be caused.  

If the delivered items are damaged, please do not accept the delivery. Take photos of the damage and send the damaged item back with the courier. Please email the photos to hello@gourmetgear.co.za and after investigations we will get right onto your replacement unit.

In the unlikely case that you receive an incorrect item, please notify the Customer Care Team with the following information:

• Order number
• Item name and SKU
• Photo of the item you received

Once we have inspected the product and validated the return, we will, at your choice, deliver the correct product to you (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return.

For any urgent enquiries you can reach out to our friendly team on 021 979 3940 our lines are open Monday- Friday 9am-5pm.

Gourmet Gear does not offer returns or refunds on international shipments.

Please note that once your third-party shipping company used by yourself to further transport any product(s) already delivered to you by us to a further address in South Africa or abroad, we are no longer responsible for any damages even if you notify us within the 7 days return policy. You should inform us of damages BEFORE passing on the products to your shipping company. 

Therefore, when using any third-party shipping company or courier company to further transport any product(s) abroad or in South Africa, all products should be inspected for any damages when delivered by Gourmet Gear before handing over to your third-party courier occurs. 

You should give your transport company permission to open your packages on your behalf and confirm whether there is any damage before further transporting the packages for you.  

Gourmet Gear is not responsible for export packaging.