Return Application

To request a return, please ensure the item is unused, in its original condition and packaging, with all accessories and paperwork included.

You will be asked to submit images of the item, especially in cases of damage, to support the assessment process.

Kindly complete the form below in full and submit it along with clear photos showing:

– The item is unused

– It is in its original packaging

– It has been securely packaged for courier collection

Once reviewed and approved, we’ll arrange collection via our courier service for return to the appropriate depot.

First Name *

Last Name *

Email *

Order Number *

Phone *

Collection Address *

Reason for Return *

Change of Mind
Not Suitable
Other

Preferred Resolution *

Swop for Alternative
Store Credit
Refund
Other

Item(s) You Wish to Return *

Kindly list Item Name or SKU code and the quantity you wish to return

Attachments *

Choose file or drag here (Max 2MB)

Supported format: JPG, JPEG, PNG, GIF, SVG.

temp-for-100119-file2-1_

Please upload clear photos of the item(s) you wish to return, showing that they are unused, in their original packaging, and securely packaged for courier collection. These images help us verify the condition of the products and ensure a smooth return process. Alternatively, email the images to hello@gourmetgear.co.za with Subjectline RETURN GG (Add your order number)

I confirm that the items listed above meet the return conditions set out in Gourmet Gear’s return policy. I agree to the terms and conditions of the return process. *

Thanks for getting in touch!

Thank you for submitting your return application. We’ve received your request and our team is currently reviewing the details.

We’ll be in touch within 2 working days to confirm the status of your return and guide you through the next steps.

Thanks for getting in touch!

Thank you for submitting your return application. We’ve received your request and our team is currently reviewing the details.

We’ll be in touch within 2 working days to confirm the status of your return and guide you through the next steps.

The Tea Time Traditionalist

Severin Tea Maker with Automatic Lift Function