HOW WILL MY ITEMS ARRIVE
If you have ordered multiple items, these may arrive in separate deliveries with separate tracking emails.
Upon delivery, you will be asked to sign a delivery form or give a OTP Pin send to the cellphone number given on order, in which you confirm that the product(s) was delivered on that waybill.
Gourmet Gear has multiple warehouses we ship from and sometimes we need to dispatch your order from a few different locations. * At the time of order some items might be out of stock - if so the Gourmet Gear Team will contact you to recommend a similar item that is in stock or we will credit your account or make a full refund payment. Refund payments can take up to 10 days.
WHEN WILL I RECEIVE MY ORDER
Gourmet Gear uses an economy door to door courier service to ensure fast and direct delivery
anywhere in South Africa. Our courier service offers delivery from Monday - Friday 08:00am - 17:00pm. Our Courier partners aim to deliver from date of
dispatch to central areas in South Africa within 2-10 business days or to outlying areas within South Africa within 5-12 business days.
You will receive a tracking email with a tracking link as soon as your items have been booked with the couriers. Please check your Spam Folder as some emails might land there.
BACK ORDER ITEMS
Please view the Current Estimated Date of Arrival for new stock arriving on the Product Page. Kindly note dates may change due to unforeseen circumstances. Please check back to the website for changes or give us a call.
SHIPPING DETAILS
Please ensure you have the correct Shipping/Delivery Address & Street Postal Code when placing your order. We do not take any responsibility for incorrect shipping/delivery addresses. We do not deliver to a PO Box Postal Code or Address.
DAMAGE IN DELIVERY
Any visible damages must be reported within 48 Hours of signed waybill. Gourmet Gear will not accept responsibility for any damages not reported within this time frame.
Please make sure you or the person accepting the order on your behalf opens the package and inspect its contents for breakages or damage.
INTERNATIONAL DELIVERY
For International delivery please contact us directly and we will create an order for you offline.
OUR POLICY IN SHORT
Our policy lasts 7 calendar days. Should you wish to exchange or obtain a refund for your purchased product within 7 calendar days, we will happily credit you for the cost of the product (excluding cost of shipping both ways). NO RETURNS OR REFUNDS ACCEPTED ON MADE TO ORDER, CUSTOM MADE ITEMS, BULK ORDER ITEMS. We do not accept ANY returns or exchanges after 7 calender days and the matter will by considered as closed.
Only use CLEAR TAPE when closing the boxes. No masking, brown or courier adhesive tape will be allowed.
Please see the FULL Shipping and Returns Policy at the bottom of the website.
DAMAGE IN DELIVERY
Any visible damages must be reported within 48 Hours of signed waybill. Gourmet Gear will not accept responsibility for any damages not reported within this time frame. If you cannot accept the delivery, please make sure to ask the person accepting on your behalf to check for any damages.
STEPS TO TAKE
Prior to returning your product, please send an email to hello@gourmetgear.co.za. Our customer care team will provide you with all relevant guidelines to proceed with the return (e.g. delivery process).
The following terms must be met: Fitting to be unused and in original condition as delivered with all the accessories and item/s to be returned in original packaging incl all the wappers. Only use CLEAR TAPE when closing the boxes. No masking, brown or courier adhesive tape will be allowed.
WHAT CANNOT BE RETURNED
- Items that was bought on sale or with a discount coupon upon checkout incl but not limited to Black Friday and Cyber Monday deals.
- Gift Cards
- Items damaged through normal wear and tear.
- Modifications – where the product was amended, adjusted or tampered with in such a way that it is deemed as modified from the condition that it was originally supplied to you.
- Once the items have been moved/transported from the original delivery address - no return or exchanges will be accepted
- Any shipping fees associated with the order
- Change of mind - you have 7 calender days to see if item is fit for use - if not you can return but shipping both ways will be deducted from the item price - accept for warranty purposes*.
ERRORS AND OMISSIONS
While the greatest care has been taken to ensure the colours shown are as close to the real thing as possible, colours may be influenced by your computer settings. Accordingly actual true colours and product size may vary slightly from the colours or product image portrayed online.
Products may differ from those pictured on the website due to natural variations in colour/finish and scale of the image
* View our full T&C at the bottom of our page.
GENERAL CARE INSTRUCTIONS
For all Decor Items wipe with a dry, clean cloth for general maintenance. Wipe with a clean cloth dampened with a mixture of water and a mild dishwashing detergent if thorough cleaning is necessary — do not use abrasive brushes as this will cause scratching. Only clean as necessary.
Please note some items has specific Care Instructions and will be listed on the Product Page.
PRODUCT FINISH
*Disclaimer: While the greatest care has been taken to ensure the colours shown are as close to the real thing as possible, colours may be influenced by your computer settings. Accordingly actual true colours may vary slightly from the colours portrayed online.
Products may differ from those pictured on the website due to natural variations in colour/finish and scale of the image.
* View our full T&C at the bottom of our page.